Refund Policy

Policy Scope

This Refund Policy formulates unified refund and return service standards for all shopping behaviors on dollskillhub.it.com, clarifying return conditions, refund cycle, free return rules and user rights protection specifications, applicable to all global users of the platform.

Return Eligibility & Time Limit

dollskillhub.it.com provides a 60-day long return window for all purchased products. Within 60 days after customers receive the goods, if you are not satisfied with the product style, size or effect, you can apply for return service in accordance with the platform rules. The returned products must remain unused, intact in appearance, complete with original packaging and accessories, without man-made damage or dirt.

Free Return Service

Our platform supports full free return service. All eligible return applications do not require customers to bear any return freight and handling fees. We fully reduce the shopping risk of users, so that every customer can shop alternative fashion products on dollskillhub.it.com without worries.

Refund Processing Cycle

After we receive and verify the returned goods completely compliant with the return rules, the official refund process will be initiated immediately. The entire refund processing period is 5 to 10 working days. The refund will be returned to the original user payment account in the form of USD settlement. The specific arrival time is subject to the processing rules of the user’s payment channel.

Refund Exceptions

For products that are artificially damaged, worn, missing original packaging or accessories, and products exceeding the 60-day return window, the platform has the right to reject the return and refund application. For customized products and special clearance discounted products, partial return restriction rules will be implemented, which will be subject to the prompt information on the product details page.

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